I had a great and stress free experience here at Middletown Toyota. I went in the dealership knowing what I wanted and Jasmine Moore was friendly and an amazing help. She made sure everything for my car was set and I left the dealership a happy customer. I came back for a car detail and everyone was professional and did everything perfect. I would recommend people come here for sure
I really enjoyed my visit at Middletown Toyota. I had a young woman named Ellen help me get set up with my car and she was more than helpful! I had no idea you could choose the music you listen to in the car but Ellen hooked me up. She showed me that not only can I change the music, but if I want to keep a station forever I can use the buttons!!! At first I was confused but Ellen was very patient in repeating the instructions to me so I could take notes. Now I'm never getting rid of my notes. Honestly thinking of going to staples tomorrow to get the sticky note laminated. Thank you for your help Ellen!
The repair process was kinda lengthy, a lot longer than I anticipated but I was consistently kept in the loop. What made this experience excellent was the customer service. The first person you see when you walk in the collision center is Marcus, and frankly that’s the only person you need to see. His customer service is impeccable! Marcus made this experience painless!! Thank you so much MARCUS!!
Had vehicle serviced here recently for a recall item. The service was excellent, the waiting area is very clean. Also have several family members who have bought cars from here in the past and they are all very satisfied.
My toyota was brought to the body shop at Middletown Toyota for repair of the door lock system. Marcus the shop manager. gave prompt attention to the servicing of my vehicle. The door lock system was expertly and quickly repaired. Marcus was courteous. respectful and kind. I would recommend Marcus at Middletown Toyota for all your auto body repairs. Loretta Robinson
Came in and walked out with a 2018 Tacoma. Bob Magnano was very polite and really worked with me to find what I was looking for in a Truck. Picking up my car was smooth with the help of Tracy showing me the ins and outs as well as connecting my phone and with switching plates! Great help!
Otto, Sara and Sherri were very accommodating. Otto was great with going out for two seperate test drives. Sara answered all my wife's questions on vehicle delivery day and Sherri was great with all the paperwork that needed to be done. Great team.
My first experience with Middletown Toyota and its was exceptional. Marcus in the collision department was great. He took care of everything including arranging the rental. Work completed early and the truck was clean and washed. Definitely would recommend them to anyone. Thanks again Marcus.
Victor was unbelievable to work with, very professional and helpful Throughout the entire experience. Sara was great as well at the end of the transaction. I highly recommend Middletown Toyota!